Business Communications – Disaster Recovery Part 2


From simple power outages to fires, to a PBX or on-premise server underwater – how prepared is your organization to deal with a disaster?

In the wake of a disaster, as soon as internet access is available, cloud-based communications capabilities – including automated attendant, calls and directories – are there waiting for you. This allows you to coordinate with your staff and connect with your customers to let them know both the status of your operations and the impact (if any) upon their business with you.

A Disaster-Preparedness Plan

Disasters arrive unannounced and can be devastating for a business, especially when there is no preparation and planning. The U.S. Small Business Administration reports an estimated 25 percent of businesses fail to reopen following a major disaster. Making a plan to survive, and even thrive, in the face of a natural or man-made disaster should be an important part of any business plan.

It is essential to have a well-defined plan. Critical business functions and resources should be identified and safeguarded. Communications are a vital component of any organization. During and after a disaster, cloud communications and online tools, along with mobile devices, can help mitigate the impact of any disaster.

While most companies move their communications to the Cloud to shift the expense from a CAPEX to OPEX model and future-proof their infrastructure, many are discovering the benefits of disaster recovery and business continuity after disaster strikes.

A Solution Based on Redundancy

A Cloud PBX solution can keep communications secure and operational in the face of a disaster – including a complete server meltdown. With a reliable business cloud communications solution, systems are duplicated – 100% backed up – in multiple secure data centers in different regions of the country. Some providers offer 100% redundancy for business-critical procedures as a part of your communications solution.

When internet access is available – be it in damaged offices, a temporary location, or even a hotel room – your cloud communications capabilities are available on your laptop, desk phone, or mobile device, including:

  • Automated attendant
  • Directories
  • Calls and phone records
  • Unified messaging (email, fax and voicemail)
  • Presence
  • Conferencing
  • Mobility
  • Contact center

Highly Secure, Geo-Redundant, Tier 3
Data Centers

An enormous advantage of Cloud business services is freedom from single-location infrastructure and mobility restrictions. The investment costs for the infrastructure, as well as maintenance and upgrades, are the responsibility of the cloud provider.

UNIVERGE BLUE, business cloud services by NEC, stores communications data in highly secure, geo-redundant tier 3 data centers. This means your communications data is stored in different regions of the country. Even if a data center is lost to a disaster, a complete set of your data is available from another secure data center in a different part of the country. With Cloud, this level of redundancy comes at a fraction of the cost of an on-premise system.

As part of your business plan, carefully consider the advantages and disaster recovery capabilities offered by select cloud communications providers. A cloud solution can provide you with the ability to stay in touch with your staff, receiving real-time reports of the situation during a disaster and in its aftermath.

Part 1 of this post offered more information about Cloud communications and disaster recovery planning for businesses and organizations.

Learn more about the advantages of Business Cloud Services in our free white paper – The Case for Cloud Communications.