Top 5 Questions to Ask a UC Provider

5 Questions to ask about Unified Communications.

Considering a move to unified communications in the Cloud? There are a wide variety of vendors to choose from, but not all solutions are built the same. In a recent Spiceworks survey, a majority of IT pros indicated telecom experience was at the top of their list when selecting their next UC provider. A few simple questions can help identify the best choice for your business.

Top 5 Questions to Ask a UC Provider

Vendor history – number of years in telecom?

Trusting your business communications infrastructure with a new or unproven company can result in a multitude of issues; from closures to buy-outs and the risk of tinker-toy technology foundations upon which the solution might be built. When in doubt, pick a proven provider in communications technology with a verifiable, successful track-record.

What specific features and capabilities are available?

  1. Voicemail
  2. Mobility
  3. Conferencing
  4. Presence
  5. Unified messaging

Other features, such as a contact center solution, might also be an option. Typically, new features and applications should be easy to add to the solution as they appear in the market.

Are data centers secure and monitored 24/7 with geo-redundant data storage and built-in disaster recovery?

Not all clouds are built the same. Be sure your provider utilizes a network of highly secure, mirrored data centers in different regions of the country for protection against data loss in the face of disasters, both man-made and natural.

Does the solution have the flexibility to provide on-premise, hybrid and Cloud deployments?

If you have existing investments in communication infrastructure, you don’t want to rip & replace just to deploy new technologies like mobility and video conferencing. A hybrid deployment, using your existing infrastructure while adding new features hosted in the Cloud, is rapidly becoming the solution of choice for many businesses and organizations.

Does your unified communications scale – easily adding new features and users?

Guessing at capacity needs is, at best, an inexact science. One of the many advantages of business cloud services is its ability to scale to meet user demand. Remove the guesswork and stop paying for unused capacity or features. Choosing a provider with a proven ability to scale – serving customers from ten to 10,000 users – ensures your communications solution will meet your needs for years to come.

UNIVERGE BLUE is a mobile-ready, simple, reliable and secure cloud communications solution from NEC. Pick the deployment that works for your business; private, hybrid or public Cloud. Flexible packages help make the transition to the Cloud easier and allows businesses to adapt quickly to changes required by business growth.

Learn more about Cloud communications in an archived webinar hosted by No Jitter and Enterprise Connect or download our free white paper, Enhancing the User Experience with Cloud UC.