Communication is a key to fast, efficient business. But to say that “communication” alone is all you need would ignore the complexities of the matter. There are various services, tools, and applications to be considered to meet a business’ needs. More and more, when it comes to business communications for small and medium-sized businesses, it’s hard to go wrong with a Cloud PBX solution.
A Private Branch Exchange (PBX)
A PBX is a telephone or switching system designed for communication inside and outside of an organization. In short, it’s the core of a company’s connectivity, the hub for voice communications. Traditionally PBX have been on-premise, owned and operated by a business. With the emergence of cloud technology, many customers are looking to move their call control functionality to the cloud, providing a multitude of benefits for the business and its users.
A cloud PBX removes some of the complexity and challenges for companies. In a cloud-based system, the service provider hosts the system – including managing, maintaining and updating the technology – for a monthly or annual fee. Subsequently, the initial cost of installing and implementing the system decreases dramatically.
The costs associated with a hosted cloud solution are in operating expenses, give or take the costs of the phones themselves. The price shifts in accordance to the company’s business demands, based on how many lines and features they need. This makes scaling to meet needs and budgets easier, a level of flexibility not available with a traditional solution. Deployment time is significantly lowered, as no servers, hardware or software need to be installed.
A Communications Partner
With a cloud PBX, the responsibility for management and maintenance is lifted from the IT staff’s shoulders. The hosting provider is responsible for keeping the system running smoothly and up-to-date, which frees up IT staff and resources to focus on core business operations. This is especially important for small and medium-sized businesses that may not have large IT resources. Additionally, the hosting provider is responsible for backups, continuity, and disaster recovery, so should anything go wrong, the company using the cloud PBX will not suffer.
Why Consider a Cloud PBX?
There are a few key differences between cloud and on-premise PBX. Hosted PBX (cloud) has a lower initial equipment and set-up cost, the maintenance and upgrades are all handled by the hosting provider, and it offers all the benefits of cloud infrastructure.
In the end, every organization has specific needs. It’s up to the decision makers and their subject matter experts to determine what works best for them. However, given the ease, cost-savings potential, disaster recovery benefits and reliability of cloud PBX, it is worth looking into the Cloud.
Download our free white paper on Enhancing the User Experience with Cloud UC to learn more about your options in enterprise communications and business cloud services.