Many universities and colleges across the nation are facing the same challenge: how best to upgrade aging communications infrastructure and build a foundation for the future that is cost-effective, but able to scale while easily integrating new UC technologies as they are developed.
Cloud communications – hybrid, private or public cloud – can provide a solution to many of these 21st century challenges.
The Challenges One University Faced
- Outdated communications system
- Multiple departments to serve
- Business continuity
The Solution Found
- UNIVERGE BLUE – Unified Communications as a Service (UCaaS)
- UNIVERGE BLUE – Contact Center
The University’s Results
- Improved customer service
- Better use of IT resources
- Less complexity
- Transition from a CAPEX to OPEX model
The Top 5 Reasons
- Challenge: Avoiding major capital investment in risky, fast-changing technology
- Solution: No major upfront expense required – move from CAPEX to OPEX
- Challenge: Balancing budget with requirements – finding the best value
- Solution: Cloud provides a pay-as-you-go business communications solution
- Challenge: A sprawling campus, not sprawling infrastructure
- Solution: Built-in support minimizing the demand on campus IT
- Challenge: A community with diverse phone-feature needs
- Solution: Cloud flexibility – customize and add new features per user
- Challenge: Faculty, staff and students scattered across a campus in multiple buildings
- Solution: Cloud scalability – easily expand to meet campus needs without redundant hardware
Discover more about what Cloud can provide for Education Institutions. Read the Millersville University case study.
