Higher Education – Top 5 Reasons to Move to Cloud Communications

University Call Center - helping students.

Many universities and colleges across the nation are facing the same challenge: how best to upgrade aging communications infrastructure and build a foundation for the future that is cost-effective, but able to scale while easily integrating new UC technologies as they are developed.

Cloud communications – hybrid, private or public cloud – can provide a solution to many of these 21st century challenges.

infographic of the Top 5 Reasons for Higher Education to Move to Cloud Communications.

The Challenges One University Faced

  • Outdated communications system
  • Multiple departments to serve
  • Business continuity

The Solution Found

  • UNIVERGE BLUE – Unified Communications as a Service (UCaaS)
  • UNIVERGE BLUE – Contact Center

The University’s Results

  • Improved customer service
  • Better use of IT resources
  • Less complexity
  • Transition from a CAPEX to OPEX model

The Top 5 Reasons

  1. Challenge: Avoiding major capital investment in risky, fast-changing technology
    1. Solution: No major upfront expense required – move from CAPEX to OPEX
  2. Challenge: Balancing budget with requirements – finding the best value
    1. Solution: Cloud provides a pay-as-you-go business communications solution
  3. Challenge: A sprawling campus, not sprawling infrastructure
    1. Solution: Built-in support minimizing the demand on campus IT
  4. Challenge: A community with diverse phone-feature needs
    1. Solution: Cloud flexibility – customize and add new features per user
  5. Challenge: Faculty, staff and students scattered across a campus in multiple buildings
    1. Solution: Cloud scalability – easily expand to meet campus needs without redundant hardware

Discover more about what Cloud can provide for Education Institutions. Read the Millersville University case study.