There are a multitude of reasons why businesses of all sizes have adopted cloud-based unified communications services:
- Quicker access to new technologies
- Reduced TCO
- Inherent Disaster Recovery
“UCaaS has the power to change the way people work, streamline business processes and increase corporate productivity, all at a lower cost than legacy systems.”
Zeus Kerravala, Search Unified Communications
Quicker Access to New Features and Technology
Adding new features to a traditional communications platform can take months, even years. With a cloud-based, hosted solution like UNIVERGE BLUE, new features can be added to selected users or the entire system from a single control panel. The technology refresh cycle becomes shorter. Meeting your business needs becomes the primary factor in adopting new communications features and technologies rather than scheduling infrastructure investments.
Cloud communications services are software based – the major hardware infrastructure is supplied by the provider. This enables a cloud UC solution to work on a variety of devices – smartphones, laptops, desk phones – and operating systems. Cloud allows you to respond like you’re at your desk – even when you’re not.
A hosted UC solution removes the guesswork from capacity. Pay only for what your business needs, rather than dedicating resources to unused capacity. Business cloud services providers allow you to scale by offering the flexibility to add more users to accommodate growth or meet seasonal demand – and to reduce the number of users when needed.
Unified Communications as a Service (UCaaS) providers can deliver higher levels of resiliency and redundancy more cost-effectively than is typically possible with an on-premises solution. UCaaS providers invest in fault-tolerant data centers, allowing them to offer strict SLA requirements for uptime and availability to keep you connected.
Reduced Total Cost of Ownership (TCO)
The initial investment to deploy an on-premises unified communications solution is a major expense. Cloud systems lower this capital expense (CAPEX) by eliminating the infrastructure costs. A cloud solution simplifies operating expense (OPEX) by consolidating connectivity and other costs into a per-user monthly fee. The burden of maintaining the technology infrastructure rests with the cloud communications solution provider rather than your internal IT team.
A recurring subscription cost for a suite of comprehensive unified communications capabilities provides you with predictable pricing that aids in budgeting and planning. When considering a new business phone solution, creating an accurate projection of the total cost of ownership should be a key part of your due diligence process.
Inherent Disaster Recovery
Building disaster recovery capabilities into a communications solution to ensure continuity in the face of a local or regional disaster is cost-prohibitive for many businesses and organizations. An advantage of cloud business services is freedom from single-location infrastructure. The cloud provider shoulders the cost of geo-redundant data centers, as well as maintenance, security and upgrades. When internet access is available – be it in damaged offices, a temporary location, or even a hotel room – your cloud communications are available – on a smartphone, laptop or other mobile device.
These are just some of the reasons more businesses, organizations and enterprises are looking to the cloud for their next step in communications and collaboration technologies.