Cloud Communications and Security

Unified Communications in the Cloud

Cloud technology is increasingly changing the business, information and communications landscape – it’s transforming the way we work and live. It’s a major beneficiary of research and development investment, with security rising to the forefront.

A key concept behind moving to the cloud is the delivery of services in a just-what’s-needed-as-it’s-needed paradigm. This is what cloud is all about, a centralized infrastructure rather than attempting to support millions of individual, self-contained, self-maintained pieces of hardware. One vast core with centralized security, maintenance and upkeep.

Cloud Fortress

When it comes to security, a cloud data center is designed to be a guarded fortress which approved users access from any location. Is your communications solution safer in the cloud than on-premises? A data center is a single installation to secure as opposed to attempting to maintain multiple of pieces of hardware – each vulnerable to mishaps, thefts, disasters, or attacks – any of which can result in the loss of capabilities and vital data.

In addition to robust physical security protocols onsite, data centers have a variety of cutting-edge software security measures.

Three Keys Security Measures

  1. Personal Identity
  2. Data Management
  3. Event Correlation Engine

Personal Identity Security

Strong, yet simple is the key here. You don’t want security to interfere with operations, but you do need to verify each user’s identity. Security concerns shouldn’t become a reoccurring hurdle to overcome anytime you need to use your communications platform. A complex password is the standard, but two step authorization is rapidly gaining acceptance.

When a security breach occurs, a strong personal identity system allows the person responsible for the suspicious or risky behavior to be identified, contacted, or if necessary, locked out of the system until they can be contacted and the situation resolved.

Data Management Security

Security software for data management is pervasive throughout your cloud infrastructure – monitoring the movement of data throughout the system whether it involves a single office, multiple locations or mobile devices. Data management software guarantees sensitive information is not stored inappropriately, restricting where messages, emails, etc. can be transmitted and saved.

Event Correlation Engine for Security

An event correlation engine is one of the latest developments in data security. It builds patterns of activity – who accesses the cloud, what device do they use, when do they use it – and raises a red flag when activity strays outside the normal routine. There are various levels of alert to avoid repetitive and irritating false alarms, but event correlation engines quickly become ‘smarter’ once they are deployed in a cloud environment.

Voice over Internet Protocol (VoIP) transforms audio signals to digital signals. Encrypting all digital transmissions is a standard practice. This adds a significant level of security to your cloud-based communications from the get-go. Ultimately, a unified communications as a service (UCaaS) solution reduces the cost of security, it’s another key component of your communications provider’s infrastructure – supported, updated and maintained in the cloud.

Read more about the Case for Cloud Communications in our free white paper and visit to learn more about UCaaS cloud security.