Hosted telephony solutions have opened the door to unified communications for small to medium-sized businesses like never before. The financial cost of deployment combined with the IT requirements for maintaining these complex solutions was simply overwhelming for most, save the enterprise sector. Cloud, or hosted, communications technologies have significantly reduced the expense and headaches of unified communications deployment and maintenance.
Hosted versus Premise-Based Telephony
|Financial Model||OPEX – operating expense. Little or hardware costs (phones).||CAPEX – a capital expense for the hardware and software needed, plus operating expense for maintenance, support, and upgrades.|
|Deployment||Days or weeks, depending on complexity of the solution.||Generally months, depending on complexity of the solution.|
|IT Staff Requirements||Minimal – hosted provider is responsible for managing, maintaining, and updating the service.||Significant – responsible for managing, maintaining, and updating the solution (unless contracting a managed service option).|
|Business Continuity & Disaster Recovery||Hosted provider’s responsibility. Typically multiple data centers, mirroring, geo-redundancy built into the service.||Organization’s responsibility – requires some form of redundancy.|
|Control||General control lies with the hosting provider.||Control lies with the organization.|
Business Cloud Services
Explore UnivergeBlue.com to discover the range of hosted unified communications available without the tremendous capital expense required by traditional solutions. Download a free copy of Enhancing the User Experience with Cloud UC, a white paper by Blair Pleasant, President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, to learn more about your options with hosted, or cloud, telephony and unified communications.