Unified communications (UC) is a changing market. As technology becomes more advanced, so does our world. We literally have these devices at our fingertips and are working around the world with them. UC includes Voice, Mobility, Messaging, Presence, Conferencing, and more. It allows multiple forms of real-time communication to integrate and work with one another.
We already have cloud-based systems, hosted solutions where there is no need for a physical server or on-premises PBX. Even though most of us seldom notice rapid changes to our business phone systems, improvements and updates are always being worked on.
Integration and Collaboration
We are already capable of starting work on one device, putting it down and picking up where we left off on another, but a cloud-based system can simplify it even further, providing access from wherever you are, when you want. Unified communications features are what your business needs to keep up with the times. Those without some type of UC system are probably struggling to keep staff in coherence, or for any retail oriented operation, struggling to maintain customer satisfaction. With all types of devices capable of supporting your communications platform, collaboration becomes simpler, easier.
The Importance of Bringing Your Own Device
Many companies are now allowing their staff to bring their own device to work (BYOD), people have been working from their own smartphones or tablets for some time without official permission.
BYOD can cause significant problems. Since it is not a device from the company, there is frequently a lack of security. Questions involving who has access to the device or how easy it is for potential cyber-hackers to intrude are the most prominent issues.
Today, many work related communications go through a personal device. Having a UC strategy that can be applied on all devices is essential for your business. You want a secure and reliable mobility system that allows everyone in the office to connect with each other, from anywhere.
Copper or Fiber
Telecom companies have used copper wires for decades to connect their phone lines. Copper wires are outdated and the infrastructure is decaying. Fiber has become the new standard, as discussed in Extreme Tech. Recently, traditional Telco’s have been trying to force fiber onto people by refusing to fix any problems with the copper infrastructure.
Unified Communications as a Service
Unified Communications as a Service (UCaaS) provides a platform for your business. It is a service offered for a company that will provide you with a comprehensive suite of communication tools you need to help your business run more efficiently.
UCaaS removes the need for servers, PBX or physical phone infrastructure. The provider assumes all responsibility for the infrastructure, including updates, maintenance and security. The UCaaS market has been on the rise and will continue to do so. We see this increase because of the cost-savings over time and the flexibility UC offers to help keep communications in harmony despite rapid changes in telephony technology.
A UCaaS solution creates a more flexible work environment, giving your staff the tools to stay in sync, regardless of location. Visit NEC’s UNIVERGE BLUE Unified Communications webpage to learn more about UC features available. Peek into the future with our free white paper: The Case for Cloud Communications to learn more about ever-changing telephony technology.